Auto Attendant Services SDD offers auto attendant services at its DAS Centrex locations in Cleveland, Columbus and Dayton. This call processing service allows customers to develop menu driven call routing. This is a two tiered service offering available as a shared or dedicated service. (full description)
Automatic Call Distribution (ACD) Service Automatic Call Distribution (ACD) allows incoming telephone calls to be answered by a group of individuals who serve as ACD agents. An equal number of calls are automatically distributed among the agents. ACD is used primarily in customer service environments. (full description)
Call Center Management Service for ACD SDD offers call management services through its Call Center Management Information System (CCMIS) at its DAS Centrex location in Columbus. CCMIS is used by agencies to monitor and manage their Automatic Call Distribution (ACD) systems. (full description)
Cellular Services Cellular service is a mobile wireless telephone service that provides connectivity to the public telephone network. Cellular service allows employees who work in the field, travel frequently, or are otherwise highly mobile to be readily available for communication. Cellular service can also serve as a backup for regular telephone service during emergencies. (full description)
Centrex Support Service SDD offers local dial tone through its Centrex contract with SBC in most of the large cities within the state of Ohio. SDD also offers voicemail services at its DAS Centrex locations in Cleveland, Columbus and Dayton. DAS passes the cost of these services to the user agency along with an additional fee for its Centrex support services. (full description)
MARCS Computer Aided Dispatch/Automatic Vehicle Location/Law Records Management System The Computer Aided Dispatch (CAD)/Automatic Vehicle Location (AVL) subsystem provides the infrastructure consisting of CAD-related servers, data management severs, CAD client workstations, support dispatch console equipment, and system administration workstations to support the Remote Dispatch Consoles and Geofile. The AVL system provides the capability for the CAD system to present vehicle and vessel positions on a geographic map display and includes coordinates in the unit status windows. The AVL also provides automatic unit recommendations for the CAD system. The Law Records Management System (LRMS) subsystem manages the recording, indexing and tracking of criminal and non-criminal related incidents administered by law enforcement agencies. LRMS accelerates the process of retrieving and routing records electronically to and from the LRMS database as well as offering the capability to generate statistical reports from these records utilizing other applications. (full description)
Data Exchange Data exchange services allow for the unattended delivery of any electronic data format to a customer agency. SDD maintains a remote access server for the delivery of files by trading partners. These files are then either transformed and delivered or simply delivered to the customer. Some current customers use data exchange to deliver payment files, to deliver healthcare files, and to exchange credit card information with trading partners. (full description)
Database Services Provides support for database implementation and usage. Services utilized by customers may include any or all of the following service offerings: installation, upgrade and management of database software, database administration tools and packaged application database products; backup/recovery procedure implementation; monitoring and tuning; and troubleshooting. Custom database design and implementation services are also available. Currently supported technologies are DB2 (on OS/390), Oracle (on Windows 2003 and Unix), and SQL Server 2000 (on Windows 2000/2003). (full description)
Dedicated Private Lines A dedicated circuit (line) provides a predetermined path for telecommunications that is always available between predetermined points. Dedicated lines are often used to transfer data from one point to another or to provide access to customer or public network resources. Examples of dedicated private line services include Ohio SONET (Synchronous Optical Network) (SOMACS (State of Ohio Multi-Agency Communications System)), AT&T private line, and Time Warner gigabit Ethernet. (full description)
Disaster Recovery Services Disaster Recovery Services are offered for customers of SDD's IBM mainframe environment. Services are made available via SunGard Recovery Services, which provides computer facilities at a remote location as well as a national networking capability. At least twice each year, tests are conducted at that remote location, during which SDD's IBM mainframe computer systems are restored from backup tapes that have been shipped from Columbus. Once those systems are operational at the remote facility, participating agencies restore their production applications and then conduct extensive testing to ensure that those applications have been successfully recovered and would be available in the event of an actual disaster. Staffs from those agencies work from various locations throughout the State of Ohio, as well as the hotsite facilities during the tests, assuring that network connectivity and computer operations could function during an emergency. (full description)
Domain Names SDD purchases domain names for Ohio governmental entities and manages domain names for the State of Ohio. Domain names are used to enable communication with customer Web sites (for example www.ohio.gov), servers, and electronic mail systems (for example john.doe@das.state.oh.us) by identifying how to reach them. (full description)
EDI Services Electronic Data Interchange (EDI) standards are standards established by the American National Standards Institute (ANSI) to enable standard data exchanges between business and governmental organizations. EDI services include data transformation services and EDI production monitoring and control services. (full description)
Enterprise Disk Services Enterprise storage provides Storage Area Network (SAN) administration, disk storage administration, hardware maintenance and support. Disk storage devices are enterprise level RAID devices and are capable of handling most hardware platforms and operating systems, including UNIX, OS/390, VMS, Windows NT/2000/XP. (full description)
Enterprise Geocoding SDD offers an enterprise address standardization, geocoding, and spatial analysis service. Addresses are processed in real time for on-line applications or in batch mode. The quality of each address is improved by standardizing it to meet stringent U.S. Postal Service standards. Misspellings, incomplete addresses, or poorly formed addresses are corrected. Latitude and longitude coordinates are assigned to each address allowing it to be spatially analyzed and mapped using Geographic Information Systems (GIS) software. Spatial analysis can be performed to determine a number of things about each address, such as the school or taxing district. (full description)
Enterprise Print Services Print services provides high volume and high speed laser printing, operating in a data center printing environment which supports multiple state agencies. (full description)
ESS Consulting SDD's Enterprise Shared Services (ESS) assists and supports state and local government with Electronic Data Interchange (EDI) and Geographic Information Systems (GIS) services. The Electronic Commerce Center (ECC) consulting services provides assessment, implementation guide development, and EDI (Electronic Data Interchange) data mapping services. Customers can use ECC Consulting services to obtain the expertise of SDD's ECC staff to assist them in establishing EDI trading relationships with trading partners. Some current customers have used ECC Consulting services to develop HIPAA (Healthcare Improvement Portability and Accountability Act) implementation guides and maps. The Geographic Information Systems Support Center (GISSC) provides consulting services ranging from GIS start up to implementation and GIS operations. A Geographic Information System (GIS) is a computer system to support the creation, maintenance, management and analysis of spatial data. GIS supports numerous statewide activities and functions such as land use planning, natural resource management, transportation, site selection and location, crime and accident analysis, public health and environmental analysis, as well as economic and demographic analysis. SDD offers multiple GIS consulting services that include planning and needs assessments, data conversion, map production, and GIS application development. (full description)
Exchange/Outlook Mail Services SDD offers Microsoft Exchange/Outlook Mail Services for integrated email and information management. The service is designed for a wide spectrum of users who require a broad, comprehensive range of integrated email functionality and information management/collaboration. The service allows agencies to take advantage of the organization and management of all email, calendar, contact and task information using a single integrated application in a safe, secure and reliable infrastructure. (full description)
Firewall Services SDD's managed firewall service is a cost-effective alternative to an agency managed firewall system. SDD offers a turnkey solution that includes set up, configuration, monitoring and administration. The firewall staff will work with customers to develop a security program that is specifically designed to meet the agency's needs. That security program can then be modified as the agency's (and Internet) needs evolve and change. (full description)
Geographic Information Systems Training SDD offers ArcGIS and ArcView instruction and training classes. SDD has an Environmental Systems Research Institute (ESRI) Authorized Instructor on staff to train state and local government personnel in the proper use of ESRI software products. SDD staff is available to teach classes at client sites. (full description)
Internet Access Services Using the DAS backbone, SDD facilitates connection to the Internet. (full description)
LAN Connectivity Services SDD provides high-speed connectivity from agency desktop environments to the State of Ohio's resources and the Internet, as well as planning, installation, documentation and certification of UTP Category 5 cabling services. This service includes 10/100 MBPS switch connectivity to every desktop, server and printer at the customer's location. SDD is also available to plan and manage network connectivity additions, changes and moves. (full description)
Local Exchange Services Local telephone companies provide ordinary local voice-grade telecommunications services under regulation of the PUCO or DAS managed contracts. Local exchange service includes business lines, Centrex lines and features, and local calling. Centrex (central office exchange service) is a call switching service offered by telephone companies that provides functions and features of a sophisticated private branch exchange (PBX), but the switch is located at the telephone central office and requires no major capital investment by the customer. Among the more popular Centrex features are call forwarding, call waiting, transfer, conferencing, pick up, and intercom. These features are examples of some that are included in Centrex service at no extra charge. Business line or measured business line is a service provided by telephone companies that is similar to residential service in nature and function and is usually more expensive than Centrex. Business lines are often the only option in areas of less dense population or other areas where Centrex is not available. (full description)
Long Distance Services Long distance services cover telephone calls placed to locations outside the local service area of the calling party. Charges usually depend upon the duration of the calls and may also depend upon the distance covered. Long distance services include DDD (direct distance dialing (dial 1+)) in which a call can be placed, without operator assistance, to any location outside of the local calling area and 800-service, which allows calls to be placed to 800-service subscribers without charge to the caller. (full description)
Mainframe Systems Services IBM mainframe computing services are offered by SDD to its customers via two large IBM computers. The current speed rating of these processors exceeds 16,000,000 instructions per second. These computers use the OS/390 operating system and the JES3 job entry subsystem. Additionally, the systems are connected via fiber to SDD's enterprise disk storage system, which affords extremely reliable and fast disk access, as well as additional storage capacity when needed. Systems are housed at the State of Ohio Computer Center, which provides a high degree of physical security and environmental stability. Services are provided using a wide range of application, transaction processing and telecommunications software. Data security and user identification are provided by security software packages. This service enables customers to develop applications without incurring the costs of setting up and maintaining an operating system environment. (full description)
Mainframe Tape Services This magnetic media data storage service includes 18-track, 36-track and high-density recording tape hardware. SDD provides robotic retrieval and auto loading hardware to support this service. Inventory control, offline and offsite storage of tape data is also included in the service. SDD has developed automated systems that facilitate the storage, deletion, inventory and offsite storage of tape data. Customers control the location, retention period, recording density and other storage options through these automated systems and procedures. (full description)
Mainframe Virtual Tape Services Virtual storage is a reliable tape management solution that uses virtual tape technology to optimize batch processing and allow for better tape utilization. Data is stored temporarily on DASD, where the data can be accessed more quickly than if it were sent directly to tape. This data storage provides the usage of 64 virtual tape drives, 460 GB of buffer storage, automated tape library, and 9840 tape media (a high capacity tape). Allocation of datasets to this media is managed by SDD staff to ensure optimal use for the customer. (full description)
MARCS Wireless Mobile Data Communications System Services
MARCS Mobile Voice Radio Communications System Services The Mobile Voice Communications System provides the infrastructure required to support voice radio communications. This includes the central control equipment at the State of Ohio Computer Center (SOCC) and the Emergency Operations Center (EOC) and the radio frequency (RF) equipment at the remote communications sites. The backbone of the MARCS voice radio system is the 800 MHz ASTRO digital trunked system providing 97.5 percent mobile coverage by county throughout the State. This system supports interoperability of radio communication among participating customers. Customers can have radio communication statewide, as well as the ability to be patched through to other entities using 800 MHz systems for mutual aid. The MARCS radio system will be the key means of communication during wide spread emergencies, such as natural disasters. (full description)
Ohio Business Gateway Ohio's businesses can file and pay business taxes and premiums over the Internet. The Ohio Business Gateway reduces the paperwork burden to businesses reporting information to Ohio agencies. Using a secure identification and password, businesses can access online forms to enter reporting information and then make online payment. The program pre-populates employee names, tax rates, and other required information into state forms, saving businesses time. The Ohio Business Gateway is available 24 hours a day, 7 days a week from any Internet connected computer. (full description)
Open Systems Tape Services The Open Systems Tape Service uses the IBM Tivoli Storage Manager software for tape management and provides backup and recovery of all open systems platforms within SDD. Tape management is provided for all open systems platforms to enterprise level robotic tape libraries. Customers can optionally perform additional backups or perform archive backups. Backup facilities are located at both the State of Ohio Computer Center and the State Office Tower to provide a high degree of stability and recovery options. Backups from one site are duplicated at the alternate site. (full description)
OpenVMS Systems Services SDD provides facilities and system management for agencies that own HP OpenVMS computer systems. This enables customers to develop applications without incurring the costs of setting up and maintaining an operating system environment. The service includes system management (operating system and layered product upgrades/maintenance, account management, system security), system monitoring, operational support, and backups. If desired, the systems can be connected via fiber to SDD's enterprise disk storage system, which affords extremely reliable and fast disk access, as well as additional storage capacity when needed. Systems are housed at the State of Ohio Computer Center, which provides a high degree of physical security and environmental stability. (full description)
Pager Services Pager service is a mobile wireless messaging service that provides the ability to contact a pager number and leave a call back number or text message. Pager service allows employees who work in the field, travel frequently, or are otherwise highly mobile to be readily available for communication. Pager service is often used to contact employees for job related issues outside of normal business hours. (full description)
Remote Access and Remote Access 800 Services (RAS and RAS 800) These services enable local and long distance dial-up network connections for access to SDD supported systems, agency system and network resources and the Internet. They also include remote dial-in PPP (point-to-point protocol) access to SDD, a static TCP/IP address, and unlimited access to system and network resources. The 800 dial-in access to SDD can come from anywhere in the United States and Canada. (full description)
Secure Authentication Services SDD provides a managed two-factor user authentication solution to protect an agency's valuable network assets. The SecurID authenticator functions like an ATM card for a customer's network, requiring users to identify themselves with two unique factors - something they know and something they have - before they are granted access. Whether local or remote, this service ensures that only authorized individuals are allowed entry to a customer's network. (full description)
Secured Hosting Service Secured Hosting Service provides a secure, robust, managed environment where Web-based or other critical e-business applications can be housed. Scalability and redundancy is achieved through multiple path connections utilizing state-of-the-art load balancing technologies. Physical segregation between front and back end processes protects valuable back end data. Market leading products in firewalls and network/host intrusion detection systems, as well as a hardened operating system, help to provide a secure framework. Vigilant monitoring of logs and alerts detects any real-time abnormalities. Active tracking of advisories allows for protection against new vulnerabilities. Regular vulnerability testing protects against potential exposures due to application, host or network configuration changes. Two-factor authentication along with VPN support allows SDD to provide secure administrative channels, and allows SDD to deal with the complexity of bringing customer e-business applications to market in a secure and stable manner. (full description)
State Intranet Access SDD offers point-to-point, dedicated bandwidth between customer connections in 100 Kbps increments. This service also provides access between the customer connection and the State's Internet gateway. (full description)
State Network Connectivity Services SDD offers a connection to the DAS backbone network that includes support through our Network Operations Center for TCP/IP and other protocols. (full description)
Switched Private Lines A switched private circuit (line) transfers data divided into packets addressed to the location where they are to be delivered. The circuit is occupied only during transmission of the packets and is made available for other network traffic once the transmission is completed. Switched private lines are used to transfer data from one point to another or to provide access to customer or public network resources. Examples of switched private line services include ATM (asynchronous transfer mode), switched Ethernet, and X.25 (packet switching). (full description)
Timekeeping Services Kronos timekeeping software utilizes time clocks to record employee work time and enables agencies to report employee work time to time clocks connected to SDD. An interface to the state payroll system eliminates the need to re-key work time data, and a new graphical user interface makes it easier to review employee work time. (full description)
Unix Systems Services The Unix Service provides Unix administration, OS software installation, maintenance and support, and hardware installation, maintenance, and support. This enables customers to develop applications and/or databases without incurring the cost of setting up and maintaining an operating system environment. Additionally, all of the systems are connected via Storage Area Network (SAN) to SDD's enterprise disk storage system, which affords extremely reliable and high-speed disk access, as well as additional storage capacity on-demand. All systems are provided backup and recovery services by Open Systems Tape Services. Systems are housed at the State of Ohio Computer Center or the State Office Tower, and both locations provide a high degree of physical security. (full description)
Video Network Services SDD offers video conferencing and bridging services via the state's ATM and TDM backbone. Users are able to schedule point-to-point and multi-point, high quality resolution video conferencing. Users are able to access unlimited video conferencing for a monthly connection fee. (full description)
Windows Systems Services SDD provides Windows server management that promotes robust hardware, scalability, reliability and proactive management. SDD furnishes the server specifications and management of the customer's Windows servers. This enables customers to develop applications without incurring the costs of setting up and maintaining an operating system environment. Customers are responsible for managing their applications. Servers are housed at the State of Ohio Computer Center, which provides a high degree of physical security and environmental stability. The service includes server installation, configuration, network connectivity and ongoing management of operating system upgrades and patches, system monitoring, operational support and second level help desk support. Additionally, all of the servers are connected via fiber to SDD's enterprise disk storage system, which affords extremely reliable and fast disk access, as well as additional storage capacity when needed. (full description)
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